Shipping policy

Order Processing

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

Estimated delivery times:

• Domestic: 3–7 business days

• International: 7–21 business days

Delivery times may vary depending on location and carrier delays.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the weight of your order.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.
Please allow up to 24–48 hours for tracking information to update.

Incorrect Addresses

Please ensure your shipping address is accurate at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

Customs, Duties & Taxes (International Orders)

Customers are responsible for any customs fees, import duties, or taxes applied to international shipments.
We are not responsible for delays caused by customs.

Lost or Stolen Packages

We are not responsible for lost or stolen packages after they have been marked as delivered.
If this happens, please contact the shipping carrier directly.

Damaged Packages

If your order arrives damaged, contact us within 48 hours with photos of the damaged item and packaging so we can assist you.

Shipping Restrictions

Certain items may have shipping restrictions based on location or regulations.
If your order cannot be shipped, we will notify you immediately.

Contact Us

If you have any questions about shipping, please email us at:
support@pawsvita.com